Terms of Sales

CHARACTERISTICS OF THE GOODS AND SERVICES OFFERED

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The products and services offered are those listed in the catalog published on the haut-montlong.com site.

Each product is accompanied by a description established by the supplier; for some of them, marked DF, the buyer can have access to the supplier's documentation.

The photographs in the catalog are as faithful as possible but cannot ensure a perfect similarity with the product offered, in particular as regards the colors.

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Prices

The prices appearing in the catalog are prices including all taxes in euros taking into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of the products or services.

The earl haut montlong METIFET reserves the right to modify its prices at any time, it being understood however that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer.

The prices indicated do not include the costs of order processing, transport and delivery as long as they take place in the geographical areas provided below.

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Geographical area

The online sale of products and services presented on the site is reserved for buyers who reside in France.

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Orders

The buyer, who wishes to buy a product or a service, must:

  • complete the identification form on which he will indicate all the requested contact details or give his customer number if he has one;

  • complete the online order form giving all the references of the products or services chosen;

  • validate his order after having checked it;

  • make the payment under the conditions provided;

  • confirm their order and payment.

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The confirmation of the order implies acceptance of these conditions of sale, the recognition of having full knowledge of them and the waiver of its own conditions of purchase or other conditions.

All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will constitute acceptance of the operations carried out. The seller will email confirmation of the contract offer.

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Withdrawal

Apart from the exceptions set out by law, the consumer has a withdrawal period of fourteen days from the delivery of their order, to inform the e-merchant, in writing, of his intention to withdraw, and to make return, at its own expense, of the product to the seller. From receipt of the withdrawal letter, the e-merchant has a period of fourteen days to reimburse the consumer for the price paid by the latter, excluding return costs.

Payment terms

The price is payable when ordering.

Payments will be made by credit card, transfer or paypal; they will be carried out through the secure agricultural credit system which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software and that no third party can become aware of it during transport on the network.

The buyer's account will only be debited when the products or services available are dispatched and the amount of the products or services sent or downloaded. At the request of the purchaser, a paper invoice will be sent to him showing the VAT.

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DELIVERIES

Deliveries are made to the address indicated in the order form which can only be in the agreed geographical area.

The risks are the responsibility of the purchaser from the time the products have been delivered.

In the event of damage during transport, the purchaser must make detailed reservations on the delivery slip, and contact the seller as soon as possible.

If the delivery times exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed.

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Guarantee

The subscription of a possible contractual guarantee does not preclude the application of the legal provisions relating to the legal guarantee of conformity, as appearing in articles L211-4 and following of the Consumer Code, and to the guarantee against hidden defects. , as mentioned in articles 1641 to 1648 of the Civil Code, reproduced below:

Article L211-4 of the Consumer Code

The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.

It is also responsible for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to it by the contract or has been carried out under its responsibility.


Article L211-5 of the Consumer Code

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To comply with the contract, the good must:

1) Be suitable for the use usually expected of a similar good and, where applicable:

  • Correspond to the description given by the seller and possess the qualities that the latter presented to the buyer in the form of a sample or model;

  • Present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;

2) Or have the characteristics defined by mutual agreement between the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.

Article L211-12 of the Consumer Code

Action resulting from lack of conformity lapses 2 years after delivery of the goods.

Article 1641 of the Civil Code

The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer has not acquired it, or would have given a lower price, if he had known them.

Article 1648 paragraph 1 of the Civil Code

The action resulting from redhibitory defects must be brought by the buyer within 2 years from the discovery of the defect.

In the event of non-compliance of a product sold, it may be returned to the seller who will take it back, exchange it or reimburse it.

All complaints, requests for exchange or refund must be made by post to the following address Earl haut montlong le malveyrein 24240 pomport within thirty days of delivery.

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Responsibility

The seller, in the online sales process, is bound by an obligation of result.

On the other hand, it cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, interruption of service, or other unintentional problems.

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Intellectual property

All elements of the haut-montlong.com site are and remain the intellectual and exclusive property of earl haut montlong METIFET. No one is authorized to reproduce, use, redistribute, or use for any purpose whatsoever, even partially, elements of the site whether they are software, visual or sound.

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Any simple or hypertext link is strictly prohibited without the express written consent of earl haut montlong METIFET.

Personal data privacy policy

Our company implements the processing of personal data.

By using our site, you agree to our privacy policy.

We collect information about you when you register on our site, when you log into your account, make a purchase….

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We undertake to collect only the data that is strictly necessary.

The personal data we collect and store are:

  • Last name and first name

  • ADDRESS

  • TELEPHONE and MAIL

The processing of this data allows us to manage our business relationship, to personalize your experience and meet your individual needs, to provide you with personalized information, to improve customer service and your support needs, and to contact you by E-mail.

The retention period of personal data depends on the service subscribed. We undertake not to keep your personal data beyond the time necessary for the provision of the service, plus the retention period imposed by the applicable rules on legal prescription.

We are the only users of the information collected on this site. Your personal information will not be sold, exchanged, transferred, or given to another company without your consent, apart from what is necessary to fulfill a request and / or a transaction (for example for the shipment of an order ).

We implement security measures to maintain the security of your personal information. We also protect your information offline. Only departments that need to perform specific work (for example, billing or customer service) have access to personally identifiable information. Computers and servers used to store personally identifiable information are kept in a secure environment.

We use cookies, intended to improve access to our site and identify regular visitors. In addition, our cookies improve the user experience by tracking and targeting their interests. However, this use of cookies is in no way linked to personally identifiable information on our site.

Know that you have a right of access, rectification, erasure, opposition, limitation of the processing of your personal data.

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You can exercise these rights by any written and signed request specifying the address to which the answer must be sent and accompanied by a copy of your identity document, all addressed to: EARL haut montlong le malveyrein 24240 Pomport

You can also unsubscribe at any time so that you no longer receive e-mails.

Archiving - Proof

The earl haut montlong METIFET will archive purchase orders and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of article 1348 of the Civil Code.

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Litigation

These conditions of online sale are subject to French law. In the event of a dispute, jurisdiction is attributed to the competent courts, notwithstanding the plurality of defendants or call in guarantee.